Provided you have an email address registered with the company, you can use this screen to set up or change your password, security code and memorable information (3 separate elements).
You need a password and a security code to access the App. The memorable info is only needed to reset your password or security code.
Please select the item you wish to update from the drop down menu.
If you are a new user or have forgotten all 3 elements, you reset each element individually i.e 3 transactions.
If you are a new user or have forgotten your memorable information, you should reset this element first as you will need it to reset the password and security code.
You will be emailed an automated code to use for each element you update/reset (i.e max 3 emails). Please check your junk folder if you do not receive these emails.
Please then return to the App Login screen and use the details from the emails to log in.
You can then change your security details in the App itself to ones of your choice.
If you have any issues or do not have an email address, please call 01394 604748 during office hrs. Thank you.